MIB
Back to Home

More About My Work

Extended career history, additional projects, publications, and awards

Earlier Career

Consulting & Advisory Work

Strategic Advisor

June 2019 - Present

Advisor and investor to Make Real Inc, spearheading business development strategies and partnership efforts.

  • Coached executive team to navigate funding landscape from concept to profitable product
  • Developed expansion strategies and streamlined operations, reducing 10-15% of cost basis
The World Bank

Strategy Consultant

May 2009 - December 2009 Washington DC

Drafted "Health Systems, Information Flows, and Technology Choices: The Promise of eHealth in Africa" for the Health, Nutrition, and Population Group.

  • Created eHealth primer serving as foundation for World Bank's eHealth and mHealth strategies in Africa
Microsoft

Business Consultant

July 2006 - March 2009 Corporate, EMEA, and South Africa

Led design and creation of Microsoft's NGO ICT4D Academy, an initiative to empower Microsoft's consumer base in regions where public sector and civil society represent significant market portions.

  • Managed global teams and vendors to establish Academy from concept to reality
  • Conducted primary and secondary market research supporting business expansion across Asia-Pacific, Europe, Middle East, and Africa

Independent Consultant

August 2007 - December 2007 Kampala, Uganda

Implemented pilot of shared medical transportation program in rural Uganda.

  • Worked with national government, local transportation providers, and other entities
  • Set up training programs, developed branding, and executed marketing strategies
  • Launched effective pilot delivering emergency medical transportation for urgent care
Intel Corporation

Consultant

November 2005 - May 2006

Conducted extensive market feasibility study for a digital health product.

  • Undertook fieldwork in target markets to support cost-benefit analysis
  • Developed product strategy to help national health systems enhance healthcare delivery
HP

Consultant

February 2004 - June 2004 Palo Alto, California

Undertook cost-benefit analyses of operating systems and shared computing platforms.

  • Conducted market, financial, and technology analyses
  • Made recommendations incorporated into long-term strategy with measurable financial results
United States Postal Service

Cybersecurity Consultant

August 2002 - August 2004 Berkeley, California

Part of Doug Tygar's Cybersecurity Group at UC Berkeley, focused on revenue protection.

  • Designed and administered information, process, and physical security audits
  • Implemented best practices by reviewing code, process, and compliance
  • Conducted audits of global and domestic USPS partners

Additional Projects

Global Health & Social Impact Work

USAID and NetHope 2014 - 2015

Real-Time Ebola Data

Conducted on-the-ground research in Guinea, Liberia, and Sierra Leone during the Ebola crisis to develop rapid approaches to better manage critical epidemic data flows. Led team of 20 researchers, data scientists, and technologists under emergency conditions.

  • Created 300-page design guide and framework for paper forms to support real-time data technology
  • Designed hybrid paper-and-digital system integrating with existing workflows
  • Featured in VICE
Global HealthCrisis ResponseData Systems
Expecting Justice 2020 - 2021

The Abundant Birth Project

Pilot program providing targeted basic income ($1,000/month) to approximately 150 Black and Pacific Islander women in San Francisco during pregnancy and first six months postpartum.

  • Led virtual design sprint and multiple rounds of prototyping with users
  • Developed approaches for eligibility, distribution, tracking, and support
  • Designed and implemented Salesforce case management system
Social ImpactHealth EquityService Design
Blue Shield of California Foundation 2017 - 2020

Reimagine Lab

Created the first innovation lab for domestic violence prevention. Sixteen fellows over three years yielded three ventures that secured $1.3 million in seed funding.

  • Designed human-centered design informed lab model from scratch
  • Led fellowship focused on learning and applying human-centered design
  • Incubated three ventures from concept to seed funding
Innovation LabSocial ImpactHuman-Centered Design
Major Medical Device Manufacturer (Masimo) 2016 - 2018

Handheld Pneumonia Screening Device

Led large-scale design research effort across 4-5 priority country markets on three continents for innovative pneumonia screening technology.

  • Managed research team of SMEs, design researchers, innovation strategists
  • Designed mixed-method approach for device UX, go-to-market strategy, and training
  • Facilitated discovery and design sessions at corporate headquarters
Medical DevicesGlobal HealthDesign Research
Bill & Melinda Gates Foundation 2020 - 2021

Non-invasive Surfactant Research

Research in Ethiopia and South Africa on treatment options for Respiratory Distress Syndrome (RDS) in newborns, focusing on non-invasive surfactant as a new treatment option for low-resource settings.

  • Mapped patient and provider journeys for RDS admittance, referral, and care
  • Developed potential use cases for RDS treatment bundles
  • Combined qualitative fieldwork, quantitative modeling, and secondary research
Global HealthMaternal & Child HealthMedical Research
Bill & Melinda Gates Foundation and USAID 2018 - 2019

Nio Far Dakar

Designed and facilitated multi-day convening of design and health experts from more than 65 organizations focused on Design for Health.

  • Developed facilitation approach engaging attendees in mission teams
  • Led both experience design and logistics of the convening
ConveningsDesign for HealthGlobal Health
Clinton Health Access Initiative 2010 - 2014

OptimizeARV

Web-based platform allowing governments to procure life-saving antiretrovirals (ARVs). Managed product team to develop cutting-edge platform from concept to launch.

  • Leveraged private and public data to help governments make better procurement decisions
  • Streamlined procurement process, reducing critical analyses from months to seconds
  • Enabled lookups, action analysis, and benchmarking to increase treatment access
Healthcare TechnologyGlobal HealthProduct Development
Fortune 500 Pharmaceutical Company (Roche) 2015 - 2018

Digital Sales App for Point-of-Care Testing

Translated complex health economic models into easy-to-use web and iPad app for sales teams promoting point-of-care infectious disease testing suite.

  • Distilled years of economic modeling into seconds-fast calculations
  • Created data visualization enabling clear sales narratives
  • Delivered from design research through data structures to final product
Healthcare TechnologyData VisualizationSales Enablement
Government of Liberia 2011 - 2012

Growing Up Liberian

Interactive tool exploring the life of youth and adolescents across Liberia using census data. Novel narrative-based interface simplifying large datasets.

  • Designed user-friendly platform with story-based navigation technique
  • Developed technology to host and manage millions of data points
  • Made census accessible to policymakers, journalists, and data users
Data VisualizationCivic TechYouth Development
Robin Hood Foundation / Blue Engine 2013 - 2014

Parental Engagement Platform (PREP)

Led development of parental engagement platform establishing effective communication between parents, teachers, and students at Blue Engine schools.

  • Conducted six months of design research at Blue Engine school in the Bronx
  • Prepared landscape analysis of existing product space
  • Delivered design aligned with research-driven design principles
Education TechnologySocial ImpactService Design

All Publications

VICE July 2015

Ebola's Paper Trail

There is a data collection problem in West Africa. Paper can fix it.

Samuelson Technology, Law, and Public Policy Clinic, Boalt School of Law

Ubiquitous Computing and Privacy in the Workplace: A Case Study of Nurse Locator Badges at Eden Medical Center

Case study examining privacy implications of ubiquitous computing technologies in healthcare workplace settings.

Awards & Honors

U.S. Department of State 2005

Fulbright Scholar

Selected as Fulbright Scholar to conduct research and teaching in Egypt.

Ford Foundation 2007

Ford Foundation Dissertation Fellowship - Honorable Mention

Fellowship program seeking to increase diversity of college and university faculties and maximize educational benefits of diversity.

University of California, Office of the President 2007

Mentored Researcher Award

Awarded to promising doctoral students whose research contributes to diversifying the academy.

U.S. Department of Education

Foreign Language and Area Studies Summer Fellow

Fellowship supporting advanced language study and area studies research.

Center for Middle Eastern Studies, UC Berkeley

Al-Falah Award for Technology Transfer

Recognition for work in technology transfer related to Middle Eastern studies.

Center for African Studies, UC Berkeley

The Rocca Scholarship in Advanced African Studies

Scholarship supporting advanced research in African studies.

United Nations Industrial Development Organization (UNIDO)

Management of Technology Fellow

Fellowship for management of technology research and practice.

Berkeley Center for the Information Society

Summer Research Grant

Research grant supporting information society studies.

Samuelson Technology, Law, and Public Policy Clinic, Boalt School of Law

Fellow

Fellowship at the intersection of technology, law, and public policy.

Bears Breaking Boundaries, UC Berkeley 2005

Big Ideas 2005 Winner - International Health and Development

Competition recognizing innovative ideas for international health and development.

Bears Breaking Boundaries, UC Berkeley 2007

Big Ideas 2007 Winner - IT for Society

Competition recognizing innovative applications of information technology for social good.

Bears Breaking Boundaries, UC Berkeley 2007

Big Ideas 2007 Winner - Neglected Diseases

Competition recognizing innovative approaches to neglected disease challenges.

Bears Breaking Boundaries, UC Berkeley 2007

Big Ideas 2007 Winner - Curricular Innovation

Competition recognizing innovative approaches to curriculum development.

Library of Congress 2016

Library of Congress Literacy Award

Awarded to Cell-ED, where I served as CTO and built the foundational business and technology strategy.

Project: Cell-ED
Harvard Kennedy School 2017

Harvard Kennedy School Top 25 Innovations Award

Cell-ED recognized among the top 25 innovations in American government.

Project: Cell-ED
Reimagine Lab / Blue Shield of California Foundation 2020

$1.3M Seed Funding for Incubated Ventures

Three ventures from the first innovation lab for domestic violence prevention secured seed funding.

Project: Reimagine Lab

Teaching

Augsburg College Summer 2019

ML 599 | Re-imagining Leadership for 21st Century Projects

Instructor

Successful project management is strongly correlated to good leadership of teams. Corporate, non-profit, and public sector projects are increasing in complexity requiring the close collaboration and coordination of disparate disciplines, organizations, and teams. This course helps students unpack the critical leadership skills needed to form and lead teams to optimal project outcomes using emotional intelligence, communication, conflict management, and clarity of strategic vision and purpose.